SERVICE DELIVERY

IT SERVICE DELIVERY AND SUPPORT

We provide a comprehensive range of IT service delivery and IT support services to our clients serving as their trusted technology partner and relying on us to provide their employees and computer users access to IT services. We are a dedicated managed service provider and deliver either as a full scale IT department to businesses or as additional support to internal IT teams. We provision the full end-to-end service delivery from design, build, deploy, operate and decommission of IT systems, applications and services. These services include responsibility for both our customers’ internal IT infrastructure estate as well as public cloud hostings and software-as-a-service assets. We take care of hardware deployments, system and uptime requirements, configurations and end user needs. Our service delivery serves as enabler for our customers to focus on running their businesses whilst we take care of the techy bits.

IT SUPPORT

We provide IT support services to help our customers run their businesses uninterupted. Our approach is proactive; putting practices in place and using latest technology and sytems to identify and mitigate potential risks and vulnerabilities before they happen through monitoring and tracking. We operate a 24/7 help desk contactable by email, phone, chat or via incident and issue logging on our ITSM platform. Our comprehensive offerings cover employee end user support resolving daily computing issues for your staff, and technical support to your internal IT teams, systems and infrastructure.

Our support services are packaged to give options and flexibility to our customers and can be tailored to your specific needs. This means that you only pay for the services you use, saving you money and bringing efficiency to your IT spending.

We also give options and flexibility to our customers in how they access our support services, either onsite, remote or a hybrid combination of the two.

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OUTSOURCED IT SERVICES

Our IT service delivery is based on best indusstry practices of outsourced service provision. We effectively function as a business support unit or department of your business responsible for technology. We can be an extension of your IT department whether we are based on your site or deliver securely from our remote locations. We are a Managed Service Provider (MSP) trusted by global brands to deliver quality at discounted prices.
 
We have years of experience providing 1st, 2nd and 3rd line support services to technology partners located globally who trust us to deliver their SLA commitments with great precision and professionalism.
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OUR SERVICE QUALITY GUARANTEE

We perform our service management responsibilities and deliver our SLAs with the full awareness of the risks that 3rd party outsourcing and IT service delivery brings to businesses. We have in place robust mechanisms, practices, tools and techniques to ensure that our customers risk exposure in key vulnerability areas are effeciently managed at all times.
 
  • SLA's
  • Service Catalog
  • Data and security standards
  • Speed and Performance
  • Availability and Uptime
  • Regulatory and compliance
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OUR IT SUPPORT PACKAGES

The best thing about our support packages is that they are put together by the customer rather than by us. Yes, we provide a comprehensive list of support services for the customer to choose from. Once you are happy with your selection you are given your prices to see how much you save by choosing us. Our support packages either fit your needs by choice or they can be tailored to your needs by picking and choosing which services you require. This ensures you only pay for what you need! All our packages are customer driven rather than commercailly driven to provide value for your money.
 
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DOING TECH DIFFERENTLY.

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Ghana

1st Floor, No. 2 Dome-Pillar 2 Road Dome, Greater Accra, Ghana
Digital Address: GE-345-8831

UK

Hunslet Trading Estate, Severn Road,
Leeds, West Yorkshire, LS10 1BL United Kingdom

India

D-186/C, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160071, India

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